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About Us

Complaints Policy & Procedure


Complaints Policy & Procedure

At MAA International, we welcome and value all feedback, complaints, or suggestions. These may be made by following our Complaint Policy Procedure. You can contact us through the following channels below:


All feedback and complaints will be handled in accordance with our privacy policy and will be directed to the relevant department for consideration and resolution.

View our Complaints Policy

Complaints relating to alleged breaches of the code can be made to the ACFID Code of Conduct Committee via Complaints Handling Procedure | ACFID. Click here to view the ACFID Code of Conduct.



We operate with openness & honesty


We maximise the impact of your donation