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General FAQs

What’s on this page Who We Are Vision, Mission & Values Where do the funds go? Our Partners

Below you'll find answers to some of MAA's frequently asked questions.

What are your admin fees?

MAA has a 100% donation policy for any donations made towards specific programmes or campaigns such as Orphan Aid or Emergency Aid. For general donations, there are 5 groups of expenses categorised by NGOs:

  • Distributed Funds & Project Pipeline
  • Administration
  • International Projects Support
  • Marketing & Fund-raising
  • Community Development & Education

MAA's Revised Admin, and Fundraising & Marketing percentage is 4.06%. The Revised Admin Cost is defined as the balance of the admin cost, after the direct donation contribution made by donors towards MAA's administration expenses.

Are my donations Tax Deductible?

Yes, all donations made to MAA are 100% tax deductible. This is not restricted to any specific campaigns or projects. If you have not received a tax deductible receipt for a donation you have made please contact us on 1800 100 786 or email To make this process easy, please also include the date of payment and the campaign you donated towards.

How do I create an MAA account?

To create an account, click on the “Sign In” link on the top right of the page and fill out the form under “New to MAA?” Once the form is properly filled out, click “Register” on the bottom of the page.

Creating an account will give you a personal Donor ID which you may quote when contacting us for information on orphan sponsorship, past or current donations or to receive Tax Receipts. Your MAA account will also allow you to keep track of your current and past donations for tax deductibility and donation management purposes.

Recurring Donations FAQs

How do I update my credit card details?

You can update your credit card details using one of these two options:


Step 1: Sign in to your MAA Account

Step 2: Select Future payment

Step 3: Select Change Card Detail

Step 4: Enter your new card details, and select the Update

or Call us on 1800 100 786 or +61 2 8016 9500

How do I my cancel my recurring (automated) donations?

To cancel your recurring donation, send us an email at with the details below, and we'll contact you as soon as possible:

Full Name on Card:

Recurring Donation ID (you can find this on your donation receipt):

Email Address:

Subject: Request to cancel recurring donation

How do I know that the money is being distributed correctly?

MAA strives to maintain a high level of trustworthiness, efficiency, transparency and accountability across all levels of operations. Through these values we have been able to attain ACNCs' (Australian Charities & Not-For-Profits Commision) Blue Tick of approval as well as obtaining full membership of ACFID (Australian Council of International Aid Development). We also hold a comprehensive DGR status with the ATO (Australian Taxation Office).

In order for us to maintain these approvals and memberships, MAA is subject to regular mandatory Audits. These audits ensure a high level of transparency and integrity for all our donors, field partners and sponsors. You can visit our reporting page here to see out latest Annual Report.

MAA Data Visualisation Map

In 2023, MAA developed an Interactive Data Visualisation Map to give our donors and visitors an insight into where we work, what we're distributing, and how many people we're helping.  Click here to interact with our map.

To ensure your Islamic donations such as Zakat, Qurban, etc, are delivered accordingly, MAA has a devoted team led by Shaykh Abdel Moez Nafti, the Executive Director of Islamic Affairs, to provide guidance and understanding on how certain funds are allowed to be spent.  We've also integrated a Shariah Compliant Donation and Distribution System within our processes and digital infrastructure.

Islamic Donations FAQs

If you have questions relating to Islamic donations such as Zakat, Sadaqah, Fitrah, etc, please use the links below:

Fundraising FAQs

I am interested in doing a fundraiser on behalf of MAA. What do I do?

Awesome! We are always thrilled to know people are fundraising for us!

The first step is to contact us so we can have a detailed chat about what you have in mind. This will help us to advice you and guide you with the next steps. Please give us a call on 1800 100 786 or email us at to get in touch with us.

If you have any other questions or concerns please do not hesitate to call or email us.


We operate with openness & honesty


We maximise the impact of your donation