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Frequently Asked Questions

What’s on this page Who We Are Vision, Mission & Values Where do the funds go? Our Partners
 

General FAQs


Q: What are your admin fees?

MAA has a 100% donation policy for any donations made towards specific programmes or campaigns such as Orphan Aid or Emergency Aid. For general donations, there are 5 groups of expenses categorised by NGOs:

  • Distributed Funds & Project Pipeline
  • Administration
  • International Projects Support
  • Marketing & Fund-raising
  • Community Development & Education

MAA's revised Admin, and Fundraising & Marketing percent is 6.43%.
 

Q: How do I know that the money is being distributed correctly?

MAA strives to maintain a high level of trustworthiness, efficiency, transparency and accountability across all levels of operations. Through these values we have been able to attain the DFAT accreditation, the ACNC (Australian Charities & Not-For-Profits Commision) Blue Tick of approval as well as obtaining full membership of ACFID (Australian Council of International Aid Development.) We also hold a comprehensive DGR status with the ATO (Australian Taxation Office). In order for us to maintain these approvals and memberships, MAA is subject to regular mandatory Audits. These audits ensure a high level of transparency and integrity for all our donors, field partners and sponsors. Finally, we publish our Annual Report every year in both document and video formats. 


Q: Are my donations Tax Deductible?

Yes, all donations made to MAA are 100% tax deductible. This is not restricted to any specific campaigns or projects. If you have not received a tax deductible receipt for a donation you have made please contact us on 1800 100 786 or email care@maainternational.org.au. To make this process easy, please also include the date of payment and the campaign you donated towards.
 

Q: How do I create an MAA account?

To create an account, click on the “Sign In” link on the top right of the page and fill out the form under “New to MAA?” Once the form is properly filled out, click “Register” on the bottom of the page.

Creating an account will give you a personal Donor ID which you may quote when contacting us for information on orphan sponsorship, past or current donations or to receive Tax Receipts. Your MAA account will also allow you to keep track of your current and past donations for tax deductibility and donation management purposes.


Recurring Donations

Q: How do I update my credit card details?

You can update your credit card details using one of these two options:

Website

Step 1: Sign in to your MAA Account

Step 2: Select Future payment

Step 3: Select Change Card Detail

Step 4: Enter your new card details, and select the Update

or Call us on 1800 100 786 or +61 2 8016 9500

Q: How do I my cancel my recurring (automated) donations?

To cancel your recurring donation, send us an email care@maainternational.org.au with the details below, and we'll contact you as soon as possible:

Full Name on Card:

Recurring Donation ID (you can find this on your donation receipt):

Email Address:

Subject: Request to cancel recurring donation


Fundraising FAQs

Q: I am interested in doing a fundraiser on behalf of MAA. What do I do?

Awesome! We are always thrilled to know people are fundraising for us!

The first step is to contact us so we can have a detailed chat about what you have in mind. This will help us to advice you and guide you with the next steps. Please give us a call on 1800 100 786 or email us at care@maainternational.org.au to get in touch with us.

If you have any other questions or concerns please do not hesitate to call or email us.

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