GENERAL faq's

 

Q: What are your admin fees?

MAA has a 100% donation policy for any donations made towards specific programmes or campaigns such as Orphan Aid or Emergency Aid. For general donations, there are 5 groups of expenses categorised by NGOs:

1.         Distributed Funds & Project Pipeline
2.         Administration
3.         International Projects Support
4.         Marketing & Fund-raising
5.         Community Development & Education

Since funds are pooled into categories, other NGOs may only give you their admin fee figures excluding all other expenses such as marketing fees. As part of our policy to remain transparent and honest to our donors, we have included all the above expense categories into our Admin fee total of 8.8% which can be further broken down into 6.3% admin ratio and 2.5% fundraising ratio.
 

Q: How do I know that the money is being distributed correctly?

MAA strives to maintain a high level of trustworthiness, efficiency, transparency and accountability across all levels of operations. Through these values we have been able to attain the DFAT accreditation, the ACNC (Australian Charities & Not-For-Profits Commision) Blue Tick of approval as well as obtaining full membership of ACFID (Australian Council of International Aid Development.) We also hold a comprehensive DGR status with the ATO (Australian Taxation Office). In order for us to maintain these approvals and memberships, MAA is subject to regular mandatory Audits. These audits ensure a high level of transparency and integrity for all our donors, field partners and sponsors. Finally, we publish our Annual Report every year in both document and video formats. 

Q: Are my donations Tax Deductible?
 

Yes, all donations made to MAA are 100% tax deductible. This is not restricted to any specific campaigns or projects. If you have not received a tax deductible receipt for a donation you have made please contact us on 1800 100 786 or email marketing@maainternational.org.au . To make this process easy, please also include the date of payment and the campaign you donated towards.
 

Q: How do I create an MAA account?
 

To create an account, click on the “Sign In” link on the top right of the page and fill out the form under “New to MAA?” Once the form is properly filled out, click “Register” on the bottom of the page.
 

Creating an account will give you a personal Donor ID which you may quote when contacting us for information on orphan sponsorship, past or current donations or to receive Tax Receipts. Your MAA account will also allow you to keep track of your current and past donations for tax deductibility and donation management purposes.
 

FUNDRAISING faq's

 

Q: I am interested in doing a fundraiser on behalf of MAA. What do I do?
 

Awesome! We are always thrilled to know people are fundraising for us!

The first step is to contact us so we can have a detailed chat about what you have in mind. This will help us to advice you and guide you with the next steps. Please give us a call on 1800 100 786 or email us at marketing@maainternational.org.au to get in touch with us.

 

If you have any other questions or concerns please do not hesitate to call us on 1800 100 786.